Introduction
Welcome to CNE Clean. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms, please do not use our services.
Services
We provide various exterior cleaning services, including but not limited to flat surface cleaning, fleet washing, vehicle sales lot cleaning, house washing, window cleaning, and concrete and paver sealing.
Quotes and Estimates
- Free Estimates: We offer free, no-obligation estimates for all our services.
- Accuracy: While we strive to provide accurate quotes, final costs may vary based on the actual condition and requirements of the job.
- Deposit: For larger projects, a deposit may be required upon acceptance of the quote.
Scheduling and Cancellations
- Scheduling: Appointments are scheduled on a first-come, first-served basis. We will confirm your appointment via email or phone.
- Cancellations: Please notify us at least 24 hours in advance if you need to cancel or reschedule an appointment. Failure to do so may result in a cancellation fee.
Payment Terms
- Payment Methods: We accept various payment methods, including credit cards, debit cards, and online payments.
- Payment Due: Payment is due upon completion of the service unless otherwise agreed upon.
- Late Payments: Late payments may incur additional fees.
Satisfaction Guarantee
We stand by the quality of our work and offer a satisfaction guarantee. If you are not satisfied with our services, please contact us within a reasonable time-frame, and we will address your concerns promptly.
Use of Products
We use environmentally friendly detergents and cleaning products whenever possible. Bleach or sodium hypochlorite is rarely used, and only in carefully controlled amounts when necessary.
Limitation of Liability
- Property Damage: While we take utmost care, we are not liable for any pre-existing damage to surfaces or property.
- Service Limitations: We are not responsible for any limitations in service due to weather conditions or other factors beyond our control.
House Washing
Preparation
- Windows and Doors: All windows and doors must be securely closed before the house washing begins. We cannot be held liable for any damages or water intrusion resulting from open windows or doors, or windows/doors with inadequate weather stripping or seals.
- Interior Protection: We recommend using towels or other absorbent materials on the inside edges of windows and doors to further protect against any potential water intrusion.
- Obstructions: Please ensure that the areas around the house, including walkways and driveways, are clear of personal items, furniture, and other obstructions.
Liability
- Sensitive Areas: Any areas of the house that are particularly sensitive to water must be communicated to us prior to starting the job. We will take extra precautions, but cannot guarantee complete protection without prior notice.
- Pre-Existing Conditions: We are not liable for any pre-existing damage to the property, including but not limited to, peeling paint, damaged siding, or faulty plumbing and electrical systems.
- Plants and Landscaping: While we take care to use environmentally safe cleaning solutions, we cannot be held responsible for any damage to plants or landscaping that may occur as a result of the washing process.
Service Execution
- Water Access: Access to an outdoor water supply is required for the duration of the house washing service. Please ensure that outdoor faucets are accessible and functioning.
- Noise and Disruption: The house washing process involves the use of high-pressure equipment which may generate noise. We will endeavor to minimize disruptions, but some level of noise is inevitable.
Aftercare
- Drying Time: Allow sufficient time for the house exterior to dry completely before touching or moving any items back into place.
- Post-Service Inspection: We encourage you to inspect the property after the service is completed. If you identify any areas of concern, please notify us within 24 hours so that we can address them promptly.
Marketing Usage
By using our services, you agree that CNE Clean may take photos and videos of the work performed on your property. These images and videos may be used for marketing purposes, including but not limited to social media posts, website content, and promotional materials.
If you prefer that your property not be featured in our marketing materials, please inform us in writing prior to the start of the service. Your request will be fully respected, and no photos or videos of your property will be used for marketing purposes.
Thank you for helping us showcase the quality of our work.
Fleet Washing and Dealership Lots
Service Scope
- Quick Clean: Our fleet washing and dealership lot services are designed to provide a quick and efficient clean that ensures your vehicles continue to shine on the lot and while driving around. This is not a detailed cleaning service.
Preparation
- Vehicle Accessibility: Please ensure that all vehicles scheduled for washing are readily accessible and parked in clear, designated areas.
- Remove Personal Items: We recommend removing any personal items or sensitive equipment from the exterior of the vehicles to avoid any potential damage or interference with the cleaning process.
Limitations
- Detailed Cleaning: This service does not include detailed cleaning of vehicles’ interiors, engine bays, or other intricate areas.
- Pre-Existing Conditions: We are not liable for any pre-existing damage to the vehicles, including scratches, dents, or faulty components.
- Weather Impact: Service may be rescheduled in case of severe weather conditions that could impact the quality of the cleaning or the safety of our team.
By booking a fleet washing or dealership lot service with CNE Clean, you acknowledge and agree to these terms and conditions. Your cooperation helps us provide a consistent and reliable service that keeps your vehicles looking great. Thank you for choosing CNE Clean.
Paver and Concrete Sealing/Cleaning
Service Scope
- Paver Sealing/Cleaning: Pavers require additional work due to the need for re-sanding after every clean and certainly before sealing. This is essential for the longevity and stability of the pavers.
- Concrete Sealing/Cleaning: Our concrete cleaning and sealing services focus on enhancing the appearance and durability of your surfaces, protecting them from stains, water damage, and UV rays.
Preparation
- Surface Accessibility: Ensure that areas to be cleaned or sealed are clear of personal items, furniture, or obstructions.
- Pre-Cleaning: Pavers will be thoroughly cleaned and re-sanded before any sealing work to ensure proper adhesion and protection.
Limitations
- Stains: While we use advanced cleaning techniques and high-quality detergents and techniques, some stains may not be completely removed. We will make every effort to achieve the best possible result.
- Pre-Existing Conditions: We are not liable for any pre-existing damage to the pavers or concrete surfaces, such as cracks, chips, or deep stains.
Aftercare
- Curing Time: Sealed surfaces will need time to cure. We recommend avoiding heavy foot traffic and vehicle traffic for at least 24-48 hours after sealing.
- Maintenance: Regular maintenance helps extend the life of your sealed surfaces. We recommend periodic cleaning and re-sealing as necessary to maintain appearance and protection.
By booking a paver or concrete sealing/cleaning service with CNE Clean, you acknowledge and agree to these terms and conditions. Your cooperation ensures the best results and the long-term durability of your surfaces. Thank you for choosing CNE Clean.
Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for more information on how we collect, use, and protect your data.
Changes to Terms
We reserve the right to modify these terms and conditions at any time. Any changes will be posted on our website and will become effective immediately upon posting.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of [Your State/Country], and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
Contact Information
For any questions or concerns regarding these terms and conditions, please contact us at:
CNE Clean
info@cneclean.com
778.694.9005
Cory Heasman / Owner
By using our services, you acknowledge that you have read, understood, and agree to these terms and conditions. Thank you for choosing CNE Clean.